Your personalized item is crafted with the utmost care 💝
Each piece follows its own manufacturing process, respecting time
necessary for artisanal work.

As soon as your creation is ready, it is shipped immediately . On average, please allow:

• Spain : 4 to 6 business days
• France : 3 to 5 business days
• Europe : 4 to 8 business days

You will receive an email as soon as your order is shipped with a tracking link.

All our creations are made to order by French artisans.
and shipped directly from their workshops. ✨

If your order includes several creations from different workshops, these may be shipped separately. Each piece follows its own manufacturing and shipping process, within the
respect for the time required for artisanal work.

We chose this approach in order to
to preserve the authenticity of the creations and to directly support the know-how of each craftsman.

Yes, as soon as your item is shipped, we will send you an email with the tracking number. You can use this number to track your order on our carrier's website.

UNYQA collaborates with artisans and creators in France , selected for their expertise, the quality of their materials and their attention to detail.

Each order is carefully prepared especially for you to offer you an experience worthy of your gift.

All our products are customizable . You can choose to have a date, a first name, a word, a phrase, a capital letter, or a letter engraved or embroidered.
lowercase, a heart symbol… depending on the number of possible characters.

We encourage you to carefully check each product customization option, such as:

• the spelling and formatting of your text;
  
• the number of charms, pennants;
  
• the choice of metals or materials;
  
• the colors of the fabric or embroidery;
  
• gift wrapping
  

As the products are created specifically for you, no changes are possible after the order has been confirmed.

Our team is here to listen to you:

• Via Chat
• Via WhatsApp
• By email to contact@unyqa.com .

We respond as quickly as possible!

Yes, depending on the type of product:

• Non-personalized products
  
  You have 14 days after receipt to request a return, provided that the product is unused and in its original packaging.
  
• Custom products
  
  Because they are created especially for you, personalized products cannot be returned, except in the case of a defect or personalization error on our part .

When a return is accepted, the refund is made via the payment method used when ordering , within a maximum of 14 days after receipt and verification of the returned product.

In case of error or defective product, of course, we take full responsibility.

No worries 💖
If your product arrives damaged or defective, simply contact us within 7 days of receipt at hello@unyqa.com , attaching some photos.

We will quickly offer you the most suitable solution.